Do you have a question about your order, or shipping. Please contact us via support@dechase.world. For any other questions please don't hesitate to contact us via info@dechase.world.

We will answer your question as soon as possible!

Our shoes are in EU sizes and they run normally. Still doubting about which size you need? Have a look at the table below. All our shoes are unisex, so using removable soles may help people with smaller feet fit better into some of our models. Please note: For the centimeters in the first column, the measurements are taken from the insole of the shoes. Remember that your feet also need some room to move.

Once you placed your order we will process it on the day of receipt. Your dispatch confirmation, included with a track & trace code, will be sent to email address on your online account.

All orders are shipped through DHL.

We have a 30-day return policy. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unworn and in the same condition as it was when received. It must also be in the original packaging.